Your shop is unique. The initial assessment is how we understand your specific performance needs. For our SC, NC and GA customers we are often able to come on-site, however are also now able to conduct virtual assessments via phone or video conference. This is where we get to know more about you, your company and your processes so we can best assist in recommending the right product. 

 

We stand behind our products and guarantee effectiveness. Once a metalworking fluid and/ or piece of equipment is recommended, we want to ensure you are benefiting from the performance and durability of those products. If at any time your processes change or feel as though you might benefit from a different product, please reach out so a coolant professional can help direct you towards an alternate product.

 

Your initial and repeat purchases are just the beginning of our business relationship. During business hours (Mon-Fri 8am-5pm EST) we stand by our phones waiting to speak with you. You get a real coolant professional on the other end of the line who is ready to understand the reason for the call and how we can optimize your efficiency and productivity even better. If for some reason we are unable to answer your call please leave a message and we will typically return your call same-day within hours.